Customer Experience Representative

Bengaluru, Karnataka, India | Customer Experience | Full-time

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What will you do?

As a Customer Experience Representative, you would be responsible for ensuring that our customers have the best possible experience with our product. This means you would not only assist with complaints, errors, questions, billing and other issues, but you would also actively work towards avoiding issues going forward so that the overall customer experience becomes better. Effectively, you would be the voice of the end customer within the company.

Responsibilities include, but are not limited to:

  • Answering incoming customer emails regarding product problems, service questions and general concerns
  • Maintaining a high level of professionalism with customers  and working to establish a positive rapport with every customer
  • Working with the product team to stay updated on product knowledge and be informed of any changes in company policies
  • Impacting the company’s bottom line by problem solving and turning frustrated customers into repeat customers
  • Resolving product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution

 

Who should apply?

Here is a brief description of the ideal candidate:

  • Obsessed with ensuring the best customer experience
  • Enjoys solving problems, and handling difficult scenarios
  • Ability to adapt/respond to different types of customers
  • Excellent verbal and written communication skills
  • Proven customer support experience or experience as a Customer Service Representative is a plus
  • Ability to multi-task, prioritize, and manage time effectively
  • Basics of SQL
  • BCA/ B.Sc/MBA (1-2 yrs of experience)
  • Self-motivated, and can get things done independently

 

Why should you apply?

Global FinTech environment has just started getting more exciting. This is the best time to get on the FinTech bandwagon. We at Nuclei are building a global digital banking platform, which will enable banks to transition into digital 2.0 and deliver a full stack solution to their customers. 

We are a team filled with people who are passionate about learning, who love taking ownership and are self motivated. If you would enjoy working in such a setup, this is the place for you.

 

Who are we?

At Nuclei, we are building an integrated API platform, which enables banks to recapture their "store of value" identity and allows customers to exchange value across various merchants and wealth management services, while providing a seamless customer experience. 

Our platform injects consumer tech DNA into the banks and enables them to integrate with any 3rd party service or product quickly, thereby providing an enriched experience to their customers. With emphasis on providing seamless customer experience, real-time integration with multiple third party products and a data driven approach to solutions, Nuclei is the ultimate digital banking solution!